Hand Painting Custom Mug

**Basic Information:**
1. **Material:** Ceramic  
2. **Water Capacity:** Approximately 260 ml  
3. **Size:** 11*8 cm (optional)  
4. **Color:** Predominantly white  
5. **Weight:** Approximately 210 grams  
6. **Customizable Feature:** Pet portrait

**How to Get a Personalized Portrait Mug:**

- **Email Subscription:** Please subscribe to our mailing list for smooth communication during customization and for updates on product information. (Rest assured, we will keep your personal data strictly confidential and will not send spam.)
  
- **Selection and Customization:** Visit our product page to choose your preferred mug style (choose any from styles 1-6).

- **Purchase and Confirmation:** Go to the purchase page to complete your order, and take a screenshot of the order confirmation. Then send the order number, screenshot, and detailed photos of your pet to our email address at info@ptopet.com, along with any specific requests, such as color preferences or text additions.

*Please note, if your dog/cat has unique features or markings, make sure they are clearly visible in the photos so we can replicate them accurately. For the best result, we require multiple photos of your pet from different angles (left, right, back, front). More photos will help us model a perfect replica!*

We will meticulously craft every detail, capturing each strand of fur with over 90% accuracy in pet replication. Using underglaze hand-painting and high-temperature firing techniques, the mugs are made with precision and are non-toxic, mercury-free, and safe.

Each product is unique and handmade, which may result in slight variations. The production time typically takes 2-3 weeks.

We ensure excellent packaging to prevent damage during shipping, making it a perfect gift for housewarmings, birthdays, new jobs, or Thanksgiving. If there are any quality issues upon delivery (such as damage during shipping), we sincerely apologize and will send a replacement.

Once you place your order, please provide the recipient's name, contact number, and detailed address. If you need to modify this information, contact us promptly at support@ptopet.com. After the production is completed, we will ship the product immediately and send the tracking number via email. Please ensure the shipping address provided is accurate to avoid delivery failures due to incorrect information. If there are any quality issues upon delivery, such as damage during transit, we will provide a free replacement. Therefore, *please ensure that the shipping address you provide is accurate*.