Shipping Information

P2Pet is committed to providing every customer with an exceptional shopping experience.

About Ceramics:

Due to the complex and time-consuming nature of producing our ceramic products, order completion usually takes 2-3 weeks. Afterward, the products will be shipped via fast and reliable courier services, with an estimated shipping time of 1-2 weeks. Therefore, the entire process from order placement to receipt is expected to take 3-5 weeks (21-30 days). We understand this may seem like a long wait, but we believe you will be satisfied once you receive the meticulously crafted product.

About General Pet Products:
From placing your order to receiving it, the entire process is expected to take 10 weeks.

When placing an order, please provide the recipient's name, contact number, and detailed address. If you need to change this information, feel free to contact us at info@ptopet.com. Rest assured, we will keep your personal data strictly confidential. Once the product is ready, we will ship it immediately and send you the tracking number via email.

We offer worldwide shipping with a flat rate of £9.9 ($13.26). Please note that shipping times may be extended due to holidays, the Covid-19 pandemic, or natural disasters. If the product is damaged during shipping, we guarantee a full refund or a free replacement, ensuring a worry-free shopping experience for you.